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Solar contract cancellation in New York
New York’s door-to-door sales law keeps your right to cancel open until the seller tells you about it, in writing and out loud.
Last verified October 9, 2026
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The short answer: Under Personal Property Law 427, New York buyers can cancel a door-to-door sale until midnight of the third business day, and a mailed notice counts when it’s deposited in a mailbox. Under Section 428, the seller must give written notice in the same language as the contract and must tell you about the right out loud. Until the seller complies, you can cancel in any manner and by any means.
Key takeaways
- New York gives three business days for door-to-door sales.
- A mailed notice counts when it's mailed.
- The seller must tell you about the right out loud.
- Until the seller complies, you can cancel by any means.
On this page
Cancelling a solar contract in New York
New York’s rule is unusually strong when the seller skipped steps. If you never got the written Notice of Cancellation, or no one told you about the right, the window hasn’t closed in the ordinary way.
New York solar rules
New York General Business Law Section 349 prohibits deceptive acts and practices and lets consumers recover damages, with additional damages for willful violations. Contracts also can’t include a waiver of your cancellation rights.
How New York utilities credit solar
New York’s Public Service Commission oversees net metering and has changed compensation for newer residential solar customers. Check which compensation structure your utility applied when your system was connected.
Never told about your right to cancel in New York?
A free intake checks whether your window may still be open.
Where to file a solar complaint in New York
- The New York Attorney General's consumer frauds bureau.
- The FTC, at ReportFraud.ftc.gov.
- The CFPB, for loan problems.
- The Public Service Commission, for utility billing.
Cities we cover in New York
New York city guides cover everything from New York City co-ops to upstate homes and local utilities.
Common questions
New York solar FAQs
When does a New York door-to-door cancellation window end?
At midnight on the third business day, unless the seller skipped its notice duties.
What if no one told me about my right to cancel?
Until the seller complies, you can cancel in any manner and by any means.
Does a mailed cancellation count when sent?
Yes, when deposited in a mailbox, properly addressed with postage.
What is GBL 349?
New York’s law against deceptive acts and practices.
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Solar Cancellation HQ is not a law firm and does not provide legal advice. This page is general information, and reading it or submitting a form does not create an attorney-client relationship. Not every contract qualifies, and no outcome is guaranteed. We never advise anyone to stop making payments on a solar loan, lease or PPA. Laws and utility rules change, so verify before acting. Last verified October 9, 2026.